| Titre : | Woo, wow, and win : service design, strategy, and the art of customer delight |
| Auteurs : | Thomas A. STEWART ; Patricia O'CONNELL |
| Type de document : | Ouvrage |
| Editeur : | Harper Collins Publishers, 2016 |
| ISBN/ISSN/EAN : | 978-0-06-241569-1 |
| Format : | 315 p. |
| Langues: | Anglais |
| Index. décimale : | 735.1 (Marketing thématique) |
| Catégories : |
Thésaurus du Management ECONOMIE DES SERVICES ; GESTION DE LA RELATION CLIENT ; MARKETING DES SERVICES ; SERVICE CLIENT |
| Résumé : |
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.
Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. (source éditeur) |
| Note de contenu : | Index |
Exemplaires physiques (1)
| Code-barres | Cote | Support | Localisation | Section | Disponibilité |
|---|---|---|---|---|---|
| 202502 | 735.1 STE-2016 | Imprimé | Bibliothèque | Marketing | Disponible |
